Warning about bogus calls
It has come to our attention that phone calls are being made to members of the public where the caller claims to be from the Citizens Information Board. The caller provides a reference number and a phone number which they claim can be used to collect a payment.
These calls do not come from the Citizens Information Board and are bogus.
If you receive such a call and you believe it to be bogus or a scam, do not call the number given and do not provide any personal information.
If you have been contacted by such a caller and provided personal information (such as your bank or credit card details) in response to the call, you should contact your bank or credit card company immediately.
Keepingyourhome.ie is provided by the Citizens Information Board and the Money Advice and Budgeting Service (MABS). The website aims to provide comprehensive information on the services and entitlements available if you are having difficulties paying your rent or making your mortgage repayments.
Keepingyourhome.ie is based on content from the citizensinformation.ie website and the Money Advice and Budgeting Service website, mabs.ie.
Contacting the Money Advice and Budgeting Service
You can contact MABS:
•By phone through the MABS Helpline: 0761 07 2000 (Monday to Friday, 9am to 8pm)
•By contacting your local MABS office.
Other routes to information
Citizens Information is also available
•By phone through the Citizens Information Phone Service: 0761 07 4000, Monday to Friday, 9am-9pm
•In person by calling to a Citizens Information Centre near you
The Citizens Information Phone service and Citizens Information Centres are funded and supported by the Citizens Information Board. They provide free, confidential, independent and impartial information to all.
The Citizens Information Board also produces a number of publications about your rights and entitlements.
Contact the Citizens Information Board
You can contact the Citizens Information Board by post/telephone at:
Citizens Information Board
George's Quay House
43 Townsend St
Telephone: 0761 07 9000
Fax: +353 1 605 9099