Citizens Information | Northside Citizens Information Service

About Us

Northside Citizens Information Service (Northside CIS) has been serving the community of Dublin North Central for over 10 years. Our doors were first opened to the public in April 1999 and since then the number of callers using our service has steadily increased. Our service now deals with an average of 20,000 queries a year in a combination of outreach clinics, presentations and on-site information provision from our two centres: our full-time branch in the Northside Civic Centre and our part-time centre in Beaumont.

Our Structure

Northside CIS is a company limited by guarantee, a registered charity governed by a voluntary Board of Directors. Northside CIS is funded and supported by the Citizens Information Board. In the volunteering tradition that started the Citizens Information movement in the late 1960s, our service has a number of volunteers working alongside other members of the team from Community Employment (CE), Job Initiative (JI) and contract staff. There is no doubt that given the length and breadth of the work we carry out, the diversity of our staffing resources only adds value and strength to the work that we carry out on a day-to-day basis. In addition, our Board of Directors represent a number of agencies and organisations that we work closely with as well as independent community members bringing to our organisation expertise, commitment and vision.

Our Mission Statement

Northside CIS will strive to provide access to relevant information to all citizens in a caring and dedicated high quality service that is free, independent, accessible and confidential. We aim to set out all available options and advocate on behalf of all citizens when necessary to enable them to realise their due rights and entitlements.

Our Values

Responsibility and Accountability will be demonstrated by Northside CIS in all its dealings with clients, the community and funders. We will take an active role in ensuring that the service is provided in an ethical and confidential manner with due respect for the client.

Leadership in the provision of a quality service provided by a staff who will demonstrate expertise and comprehensive knowledge in its dealings with the people and organisations in the Northside Community. We recognise that Northside CIS plays a key role in the community and we will conduct regular evaluations to ensure the highest quality service.

Northside CIS will actively demonstrate a Partnership Approach and engage with other voluntary and statutory agencies in the community. We are committed to building collaborations with others when that collaboration results in an improved service to the community.

Our Service Values commits us to provide a confidential, impartial and independent service which will be delivered with a client focus. Staff will demonstrate a high level of expertise and will at all times work to empower clients to achieve greater level of expertise and will at all times work to empower clients to achieve greater independence and self-sufficiency.

Our Organisation Values ensure that we will work closely with other local voluntary and statutory organisations to ensure an integrated approach to the delivery of information and advice services in the Northside community.

Board of management

 

Marian McKenna	Chair	TravAct/CDP Priorswood
Aoife McSwiney	Vice Chair/ Finance sub-committee	Coolock Library
Patrick Hughes	Treasurer/ Finance sub-committee	Retired Social Welfare Officer
Ros Palmer	Company Secretary /HR Sub-Committee	Northside Community Law Centre
Miriam Judge	HR Sub-Committee	DCU
Kathleen Morgan	HR Sub-Committee	Community Representative
Margaret Walsh	HR Sub-Committee	MABS
Alex Scannell	HR Sub-Committee	Northside Partnership

Staff & Volunteers @ Northside CIS

Northside Civic Centre branch

 

Cristina Santamaria	Development Manager
Georgina Fedigan	Administrator
Jackie Haughey	Information Officer
Natasha Ryan	Information Officer
Nicole Curran	Information Officer
Gretta Shore	Information Officer
Doreen Savage	Information Officer
Bridget Knott	Information Officer
Ita Bradshaw	Reception
Catherine Lyons	Volunteer
Teresa Weston	Volunteer
Violet Galvin	Volunteer
Grace Hegarty	Volunteer
Jean McCann	Volunteer
Agnieska Dudek	Volunteer